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At jili gg, the information you share when you open an account — including payment details linked to GrabPay or InstaPay — is held carefully and used only to run your account and process your transactions. This policy sets out exactly what we collect, why we collect it, and the choices you have over your own records.
jili gg collects information in two broad ways: what you give us directly — your registration details, account preferences and any support messages you send — and what our systems record automatically, such as session logs and device type. Payment context is noted to confirm transaction records tied to services like GrabPay and InstaPay, but we do not store full card or e-wallet credentials on our servers; those are handled within the payment provider's own environment. We use the data we hold to keep your account running, respond to support requests and, where you have given consent, to send account-relevant communications. We do not sell your personal data to third parties. Retention periods follow applicable data-protection rules in regions where our service is permitted by local law. If you access jili gg from a location where local law restricts or prohibits such services, this policy still applies to any data already submitted, but we encourage you to review your eligibility before using the platform. Data requests, corrections and deletion inquiries can be directed to our support channel. We review this policy periodically; the version published on this page is current.
Transaction context linked to GrabPay is recorded for account verification and dispute resolution, not stored as raw credential data.
InstaPay transfer references appear in your transaction history so you can cross-check records between your bank and your account wallet.
Wallet balance and movement history are visible after login. These records are retained according to applicable local data rules.
Not every digital touchpoint in your session falls under this policy. Understanding the boundary helps you know who to contact when a question arises. Account access and on-site transactions sit squarely inside our responsibility. Third-party services — including external payment networks and any linked apps — operate under their own terms. We describe the boundary below so you can direct questions to the right place.
Everything you do inside your jili gg account — login activity, profile details, session history and wallet movements — is covered by this policy. You can review this data after login.
Deposits and withdrawals processed through our platform are logged in your account history. The policy governs how we hold that log; the payment provider governs the transfer itself.
Game titles, odds displays and promotional content shown on the site are service content, not personal data. This policy does not govern how game results are generated or stored by studios.
GrabPay, InstaPay and any external links operate under their own privacy terms. Once your session moves to a third-party environment, their policy applies and we have no control over that data.
You have real, actionable choices over the data we hold. Reviewing your account history is the first step — log in and check the transaction and session records shown in your account dashboard. If any detail looks incorrect, you can raise a correction request through our support channel and we will investigate within a reasonable period. Deletion requests are accepted for accounts that are no longer active, subject to any retention obligations required by law in eligible regions. For questions that go beyond a simple correction — such as asking what categories of data we hold or how long a specific record is kept — our support team handles those inquiries the same way it handles account questions: by email, with a reference number issued so you can track the response. We do not require you to justify a data question; send it through and we will respond.
Log into your account to see transaction history, session logs and stored profile details. The current state of your records is shown in the account dashboard after login.
If your name, contact details or payment-linked reference looks wrong, contact support with the specific field and the correct value. We aim to resolve corrections promptly.
Ask what data we hold, why we hold it or how long it is retained — send the question via our support email and we will issue a reference number to track the response.
For inactive accounts, a deletion request can be submitted through support. Retention obligations under applicable local law may affect which records can be removed immediately.
Privacy questions deserve a direct answer, not a form letter. Our support team handles data inquiries through the same channels as account questions — by email and through the on-site contact form. When you write in, include your account reference and a short description of what you need so we can respond with the right information. All policy-related inquiries receive a tracking reference.
Send data requests, correction notices or policy questions to our support email. Include your account reference for faster handling.
The contact form inside your account dashboard is available after login. Use it to raise a privacy question and receive a reference number for tracking.
Your transaction records and stored profile details are visible directly in the dashboard. Check there first before raising a support ticket — many questions are answered by the records shown.
We apply a few consistent practices across all accounts regardless of how you access the platform — whether through a mobile browser or desktop session. These practices are described below and apply to all personal data within scope of this policy.
We use session cookies to keep your account login active and to record anonymised usage patterns. You can adjust cookie settings in your browser; disabling certain cookies may affect account functionality such as staying logged in across pages.
Account credentials are stored in encrypted form. We do not display your full password or full payment reference in any screen within the platform. If you suspect unauthorised access, contact support immediately through the on-site form.
Records are kept for the period required by applicable local data-protection rules in regions where our service is available under local law. When a retention period ends, records are deleted or anonymised. Your dashboard shows current active records only.
When this policy changes, the updated version is published on this page. We do not send individual notifications for minor clarifications; for material changes that affect your rights, we communicate through the registered contact on your account.
These are the questions we hear most often from account holders in the Philippines about how their data is handled. If your question is not listed here, reach out through the support channels described above.
We collect the details you enter during registration — name, contact information and account preferences — plus session data generated during your use of the platform. Payment references from services like GrabPay and InstaPay are recorded as transaction context, not as stored credentials.
Log into your account and open the dashboard. Your transaction history, session records and stored profile details are shown there. For a broader data summary beyond what the dashboard displays, send a request through our support email with your account reference.
Yes. Send a correction or deletion request to support with your account reference and the specific data you want changed or removed. Deletion of inactive accounts is processed subject to any retention obligations that apply under local law in eligible regions.
We do not sell personal data. Payment processors like GrabPay and InstaPay receive only the transaction reference needed to complete your deposit or withdrawal. Any third-party service linked from our platform operates under its own privacy terms, which we do not control.
Retention periods follow applicable data-protection rules in regions where our service is permitted by local law. Active account records are kept while your account is open. After a deletion request is processed, records that are not subject to a legal retention requirement are removed or anonymised.
Raise the complaint directly with our support team via email or the on-site contact form. Provide your account reference and a clear description of the concern. You will receive a tracking reference, and we aim to respond with a substantive answer within a reasonable period.