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These terms set out how your account with jili gg works — what you can do, what we ask of you, and how we handle wallet activity through GrabPay and InstaPay. Access to the platform depends on local law and is available only where permitted in your region.
Using your jili gg account means you have read and accepted these terms. They govern every action taken under your login — placing bets, submitting wallet requests via GrabPay or InstaPay, accessing game content from studios like PG Soft and Spadegaming, and reaching out to support. These are not terms applied to a general visitor; they apply the moment you authenticate. Where a section of these terms conflicts with the law of your jurisdiction, the applicable local law prevails for residents of that jurisdiction. Availability of the platform — including its payment rails and game catalogue — depends on whether access is permitted under the rules in your area. If you are in a region where access is restricted, these terms do not grant you any right to use the service. We may update these terms when our services change. The version shown in your account dashboard after login is the current one. We will notify you of material changes before they take effect. Continued use of your account after notice is received constitutes acceptance of the revised terms. If you have questions about a specific clause, you can raise them with support before accepting.
Not every action on your account falls under the same clause. This section draws the line between what these terms govern directly and what sits outside their scope — so you know exactly where to look when a question comes up.
Login credentials, session management and account status changes are fully within scope. If your account is suspended or restricted, these terms set out the process for reviewing that decision and how to contact us.
Deposits and withdrawal requests processed through GrabPay or InstaPay are governed here. The transaction record visible in your account wallet reflects what we have received or dispatched; dispute steps follow the process in the support section.
Game titles from studios such as JDB and Bigtime Gaming are served under separate provider agreements. These terms cover your right to access that content through your account; they do not override or replace the rules embedded in each game title itself.
Payment processors, e-wallet providers and any external link you follow from this platform operate under their own terms. We are not a party to those agreements. Questions about GrabPay or InstaPay processing times should go to the respective service provider.
These terms are not one-directional. You have specific, practical options open to you at any time. Your transaction history — every GrabPay deposit, every InstaPay withdrawal request — is available under the account wallet tab after login. You do not need to contact support to see it; it is already there. If any account detail is incorrect — a registered mobile number, a linked e-wallet, a display name — you can submit a correction request through the account settings page. We process corrections in the order they arrive. For questions about a specific clause in these terms, the support channel listed on this page is the right route. If you believe a transaction record does not match what you submitted, raise a ticket with the relevant reference number. We will review the account log and respond through the same channel. No clause in these terms removes your right to ask a question or request a review of an account action.
Your full wallet history is visible in the account dashboard under the transaction tab. Every completed GrabPay or InstaPay event is logged there with a reference number you can quote when raising a question.
Submit a correction request through account settings if any registered detail is wrong. Linked e-wallet references and contact information can both be updated; follow the verification steps shown in the form.
If a term is unclear, contact support before it affects a decision you make. We will point you to the relevant section and explain how it applies to your account situation.
Raise a support ticket with your transaction reference number if a logged amount does not match your records. We will check the account log and reply through the same support thread.
If a clause in these terms raises a question — or if an account action seems inconsistent with what is written here — these are the routes to reach us. Reference your account ID and the specific section you are asking about to keep the conversation focused.
Open the chat widget from any page while logged in. Quote your account ID and the terms clause or transaction reference that applies to your question. Chat is the quickest route for account-status questions.
For formal written queries — including requests to review a transaction, correct account data or question a terms clause — send the details to our support email address shown in the account help section after login.
The help centre accessible from the account dashboard covers common terms questions with step-by-step explanations. It is updated when the terms change, so it reflects the current version of the policy.
The way we handle account data sits alongside these terms as a distinct commitment. Here is what that means in practice for your account.
We keep your account records — including wallet transaction logs for GrabPay and InstaPay activity — for as long as your account is active and for the period required under applicable rules. You can request a summary of what we hold by contacting support with your account ID.
Cookies maintain your login session and remember account preferences across visits. You can manage cookie settings through your browser at any time. Disabling session cookies will require you to log in again each visit; it does not affect your wallet or transaction history.
We apply verification steps at login and when a withdrawal request is submitted through GrabPay or InstaPay. The exact steps are shown in your account during the process. If you suspect unauthorised access, contact support immediately using your registered contact details.
If you want to update how we contact you, change a linked e-wallet or request deletion of account data, submit the request through account settings or directly to support. We confirm receipt and follow the process set out in the current version of these terms.
Real questions about how these terms work in practice — answered directly, without detours.
The version currently in effect is shown on this page and in your account dashboard after login. We update this page when the terms change, so what you see here is the version that applies to your account right now.
Yes. All wallet activity processed through GrabPay or InstaPay — deposits and withdrawal requests — falls under these terms. The transaction log in your account wallet shows each event with a reference number you can use when raising a question with support.
Contact support before the clause affects a decision. We will explain how it applies to your account. If you continue using the account after being informed, that constitutes acceptance. If you do not accept, you may close your account by submitting a request through account settings.
Yes. Send a request to support with your account ID, and we will provide a summary of the account data we hold. Your transaction history is also visible directly in the wallet tab of your account dashboard at any time.
We notify you of material changes before they take effect — through the contact details registered on your account. The updated version then appears on this page and in your dashboard. Continued use of the account after notification counts as acceptance of the changes.
The terms apply uniformly across the platform. However, access to the platform itself — including payment rails and game content — depends on local law and eligible regions. If access is restricted in your area, these terms do not override that restriction.